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Bespoke Orders

Service

Customise any of our surrounds

We are delighted to be able to offer a bespoke service on all of our marble range. Through this service you are able to order any of our marble fireplaces in any of the marble colours that we offer, and make any changes to the dimensions that you would like.

Charges

Bespoke orders are priced according to the item they are based on, and the changes that are being made. Once a bespoke order form is submitted we will contact you with a cost and an estimated timeframe for production before you place an order.

How to order

Placing a bespoke order is really straight forward:
  1. Pick your Fireplace
    Find an existing fireplace in our range that you like the look of and want to base your fireplace on.
  2. Choose your colour
    We currently manufacture in 10 different colours of marble, giving you a huge amount of variety to choose from. To view all of our colours, and order samples of any, click here.
  3. Measure up
    Measure the space that you have to determine the size you need your fireplace to be.
Once you have all of this information, contact our friendly customer support team who can help you to fill in a form.
Once you have filled in your form and double checked that all of your measurements are correct, we advise you read through our Bespoke Terms and Conditions before signing and returning the form to us by  email  or post.

Terms and conditions

  • All bespoke orders are non-cancellable, non-returnable and non-refundable
  • We will manufacture your bespoke order to the measurements provided on the bespoke order form and accept no liability for any measurements provided that are incorrect
  • We aim to have bespoke orders manufactured as quickly as possible, and will always provide you with an estimated timeframe when you place an order. If this timeframe changes we will endeavour to keep you informed of the progress of your order
  • Payment in full is required at the time of placing the order
  • Damaged on delivery. Bespoke items that are damaged on delivery are treated the same as any other product, and we will arrange for the item to be exchanged at the earliest opportunity